12 Aug 2014 Latest EXIN ITIL-Foundation Exam Dump Free Download! EXIN Exam, ITIL-Foundation Dump August 12, 2014 mavis EXIN ITIL-Foundation Exam, ITIL-Foundation Exam Dumps, ITIL-Foundation Exam Questions, ITIL-Foundation Practice Exam, ITIL-Foundation Practice Test 0 QUESTION 1What do customer perceptions and business outcomes help to define? A. The value of a serviceB. GovernanceC. Total cost of ownership (TCO)D. Key performance indicators (KPIs) Answer: A